Process monitoring; bridging needs and supply gap in assessing the quality of patient care
Department of Urology, JIPMER, Pondicherry, India
S Kumar Department of Urology, JIPMER, Pondicherry India
Source of Support: None, Conflict of Interest: None
Medical professionals have been compelled to pay attention to the quality of patient care largely because of the increasing questioning of medical care quality by patients in their new found awareness as consumers of medical services and attendant litigations. Collecting information on patient care (assessment) is the basic step towards ensuring the quality of patient care. Besides informal opinions, hospital death meetings and departmental statistical meetings are two organised methods of assessing patient care that are currently used. These methods of assessing patient care fail to cover all patients and do not review all details of patient care. The method of process monitoring based on record review is presented with a view to meet the needs of patient care assessment and its philosophy and methodology is discussed. Process monitoring based record review could improve the quality of patient records and it provides information towards ensuring the quality of patient care. It could also facilitate retrospective research reviews and safeguard the medical team's interests in the event of litigation.